Blog 16: Answer 2

1. What is your EQ?

• What is the best way for a physical therapist to maximize patient satisfaction?

2. What is your first answer? (In complete thesis statement format)

• A good customer relationship is the one of the best ways a physical therapist can maximize patient satisfaction

3. What is your second answer? (In complete thesis statement format)

• A good environment is one the best ways a physical therapist can maximize patient satisfaction

4. List three reasons your answer is true with a real-world application for each.

• If you have a good customer relationship, they will be happy to come back to you for business
• If you have a good customer relationship, they will be happy to share their experience and recommend your business
• If you have a good customer relationship, appointments are not a hassle anymore
• If there is a good environment, they customers will be fascinated and intrigued when they are first there
• If there is a good environment, they won't treat an appointment as a hassle
• If there is a good environment, they will have a good attitude by just being there

5. What printed source best supports your answer?

• HIPPOTHERAPY. West Windsor Township: Mercer County Community College, 2014. PDF.

6. What other source supports your answer?

• I can't find it, but it was about businesses an with appealing "environment" and how much of an impact it had

7. Tie this together with a concluding thought.

• To have a successful clinic, you must know how to run a successful business

Blog 15: Independent Component 2 Approval

1. The same thing I did for my first one; doing Hippotherapy at the ranch
2. The same thing I did for my first component
3. I will continue to observe the functions of a physical and occupational therapist and will soon work at the clinic to have more observations

Blog 14: Independent Component 1

LITERAL
(a) I, Michael Sadrach, affirm that I completed my independent component which represents 20.25 hours of work
(b) My mentor and coworkers
(c) Done
(d) I assisted the physical therapist or occupational therapist on handling the patient during each session

INTERPRETIVE
I experienced first hand how the therapists interacted with the patients and how they deal with each one individually. I learned how their attitude may change to fit a child's needs and how they work together with the parents of the patients. The proof of my hours is here.

APPLIED
I saw that it is not just the physical therapist's treatments that will make the patient and their family satisfied. It's how they are treated is what causes them to be satisfied. Sometimes, the kids have tantrums and are just not cooperating. We either keep on going with the session with more awareness or get off the horse completely, depending on what the parents feels is right. There are also factors that are out of the hands of the therapists, which is where I come in. How I act with the child can drastically change the mood of the patient and the family. When I first started there, I was helping this girl and let's call her "Mel". I was having a good time with Mel and she was having fun talking to me. When she came back the next week, her mom told me that she talked about me the whole car ride home since I was new. Even though it was a little thing, They are more happy that way.