Blog 16: Answer 2

1. What is your EQ?

• What is the best way for a physical therapist to maximize patient satisfaction?

2. What is your first answer? (In complete thesis statement format)

• A good customer relationship is the one of the best ways a physical therapist can maximize patient satisfaction

3. What is your second answer? (In complete thesis statement format)

• A good environment is one the best ways a physical therapist can maximize patient satisfaction

4. List three reasons your answer is true with a real-world application for each.

• If you have a good customer relationship, they will be happy to come back to you for business
• If you have a good customer relationship, they will be happy to share their experience and recommend your business
• If you have a good customer relationship, appointments are not a hassle anymore
• If there is a good environment, they customers will be fascinated and intrigued when they are first there
• If there is a good environment, they won't treat an appointment as a hassle
• If there is a good environment, they will have a good attitude by just being there

5. What printed source best supports your answer?

• HIPPOTHERAPY. West Windsor Township: Mercer County Community College, 2014. PDF.

6. What other source supports your answer?

• I can't find it, but it was about businesses an with appealing "environment" and how much of an impact it had

7. Tie this together with a concluding thought.

• To have a successful clinic, you must know how to run a successful business